Lifetime Buy-Back Policy

At Diorin, we want you to shop with confidence and peace of mind. Our Jewelry Buy-Back Policy allows customers to return eligible jewelry for a fair value. This value is based on clear and transparent criteria, subject to quality inspection and the terms outlined below.

This unique program is independent from our Return & Exchange and Lifetime Warranty policies. It offers long-term ownership flexibility after the standard return and exchange windows expire. Diorin aims to provide continued convenience through this initiative.

1) Eligibility for Buy Back

Your item qualifies for buy back if the following conditions apply. First, the product category must be one of the approved types listed in our guidelines. Next, the item should be in good condition, suitable for wear, and must pass a strict Quality Check (QC).

  • Eligible product categories include:
    • Sterling silver with plating
    • Lab-Grown Diamond (LGD) Jewelry
    • Plain Gold Jewelry
  • The original invoice or order confirmation must be available.
  • Applicable certifications must accompany the item when relevant, such as hallmarking or diamond grading certificates.
  • The product must not be modified by any third party, including resizing, repairs, or alterations, and must have all original parts and stones intact.
  • The item must not have been previously processed under our Lifetime Warranty policy for replacement or store credit.
  • The jewelry must be genuine Diorin merchandise purchased directly from one of our jewelry stores near me.

Items not eligible for buy back include:

  • Customized, personalized, or engraved items
  • Final sale or clearance items if marked as such at time of purchase
  • Items failing QC due to damage, excessive wear, or missing major components

2) Buy-Back Value by Category

Buy back values are calculated after thorough QC and verification of all documentation. Taxes, shipping, gift wrapping, insurance, making charges, and service fees are excluded from the buy-back value unless explicitly stated.

A) Sterling Silver (Credited as Diorin Wallet)

  • Within 0 to 6 months of purchase, 50% of the invoice value is credited.
  • Between 6 to 12 months, 25% of the invoice value is credited.
  • After 12 months, 15% of the invoice value is credited.

Credit is issued directly to your Diorin Wallet, which is valid for 12 months after issuance. This credit is non-transferable and non-refundable and can be used on diorin.com.

B) Lab-Grown Diamond (LGD) Jewelry

  • The gold portion is valued at 100% of net gold weight based on Diorin’s reference rate on the QC date.
  • The diamond portion is valued at 50% of its worth for stones larger than 0.5 carats each. Melee or smaller diamonds (0.5 carats or less) are generally excluded.

C) Plain Gold Jewelry

  • Plain gold items are eligible for purchase at 100% of their net gold value according to Diorin’s reference rate on the QC date.

Net gold weight excludes non-metal parts such as stones, dust, and impurities per the QC review. Diorin’s reference rate reflects current market conditions on the QC date, utilizing benchmarks aligned with our internal guidelines.

3) Deductions and Documentation - Jewelry Buy-Back Policy

  • Missing required certificates, like hallmarking or diamond grading reports, may result in deductions for re-certification fees.
  • If minor restoration or cleaning is necessary to pass QC, reasonable service fees may be deducted.
  • Any tampering or mismatches with the items will lead to outright rejection of the buy back request.

Initiating a Request

  1. Contact us at info@diorin.com or call 8156000855 with these details:
    • Your order ID, full name, and contact number
    • Clear photos or videos of the item (front, back, close-ups), certificates, and invoice
  2. Our team will perform a preliminary assessment and communicate the next steps, including shipping instructions and a tentative estimate.
  3. Ship the item securely with all required documentation to the address provided. Shipping costs and risks remain your responsibility unless picked up by Diorin.
  4. Please provide the courier name along with the AWB tracking number for transparency.
  5. QC and valuation typically take 3 to 5 business days after receipt. We will then confirm the final buy-back value for your approval.

5) Payout Methods and Timelines

  • Demi-fine jewelry buy backs receive Diorin Wallet credit within 1 to 2 business days post QC completion.
  • For LGD and plain gold jewelry, payouts are processed via bank transfer to your Indian bank within 5 to 7 business days after QC and KYC verification.
  • You may choose store credit instead of a bank transfer for LGD or gold jewelry by informing us during valuation approval.

6) KYC and Compliance Requirements

  • Valid KYC documents such as PAN, Aadhaar, and bank details are mandatory for payouts involving LGD or gold jewelry.
  • Additional documents may be requested to ensure full legal compliance.
  • Diorin reserves the right to decline buy-back requests if fraud or non-compliance is suspected.

7) Important Notes and Limitations

  • This Jewelry Buy-Back Policy applies currently within India only. International buyers may contact us for case-by-case assistance.
  • Buy back eligibility depends on successful QC and verification of authenticity, ownership, and documentation.
  • Items replaced or refunded under other Diorin policies may not qualify for buy back.
  • Diorin may modify, pause, or discontinue this policy or its reference rates anytime without notice. The version effective on the QC date applies to each case.
  • This policy does not obligate Diorin to repurchase items in all situations. Final QC decisions are binding.

8) Contact Information

For questions about our Jewelry Buy-Back Policy, please contact the Diorin Buy-Back Desk:

We are committed to assisting you. Contact us before shipping your item to clarify any questions about eligibility or valuation. To ensure a smooth buy back process, consider adding a bracelet or other items to your return for convenience.